These terms and conditions, together with our privacy policy, apply to your course booking.
Please read all of these terms and conditions carefully, together with:
Please read these before you book your course, as by booking, you agree to be bound by them.
Please note that we revise our terms and conditions from time to time.
You will be subject to the terms and conditions in force at the time a contract is formed between you and us (as set out in section 4). If you do not accept these terms and conditions, you should not book a course with us.
1.1 What these terms cover
These are the terms and conditions on which we offer to enrol you on one of our courses.
1.2 Why you should read them
Please read these terms carefully before you book a course. These terms tell you who we are, how we will provide our courses, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss this.
2.1 Who we are
We are HypnoTC Ltd, a company registered in England and Wales. Our company registration number is 9498199 and our registered office is 22-26 King Street, PE30 1HJ.
2.2 How to contact us
You can contact us by telephoning us on 020 3488 4223 or by writing to us at info@hypnotc.com.
2.3 How we may contact you
If we have to contact you we will do so by telephone or by writing to you using the telephone number or the email address or postal address you provided to us when you booked the course.
2.4 “Writing” includes emails
When we use the words “writing” or “written” in this policy, this includes emails.
3.1 Consumers only
These terms and conditions relate to those booking on our courses for their personal use and not for any business purposes. If you have enrolled on a course for business purposes then our business terms and conditions will apply.
3.2 Age restrictions
To ensure that we are able to offer appropriate certification, we will ask you to confirm your date of birth and provide photo ID (such as a passport or driving licence) when you book a course with us.
3.3 Confirmation of personal status
By booking a course you are confirming to us that you are a consumer and that you are at least 18 years old at the start of the course.
4.1 Contract terms
We revise our terms and conditions from time to time. You and your course booking will be subject to the terms and conditions in force at the time that a contract is formed between you and us (as set out in paragraph 4.2).
4.2 How we will accept your course booking
Each time you book a course and we accept your enrolment, a new contract is created between you and us. Our acceptance of your course booking will take place when we confirm your enrolment on the course either via email, by post or in person, at which point a contract will come into existence between you and us.
4.3 If we cannot accept your course booking
If we are unable to accept your course booking, we will inform you of this in writing and will not charge you for the course. This might be because our course is fully subscribed, because of unexpected limits on our resources which we could not reasonably plan for, because you do not meet our minimum age or entry requirements for the course, because you have failed to pay any instalment plan, or any amounts owed, in respect of a previous course or because you have been banned from our courses due to abusive, disruptive or inappropriate behaviour.
5.1 Course information
The course information contained on our website has been published in good faith and we will do our best to ensure that it is accurate. However, it may occasionally be incorrect, incomplete or out of date due to human error or circumstances beyond our control. Where information is incorrect due to an error or circumstances beyond our control, we reserve the right not to accept your course booking for the affected courses, or if your booking has already been accepted, not to deliver the affected course to you. We will notify you if this is the case and will not charge you for the course.
6.1 Where to find the price for our courses
The price of our courses will be the price set out on our website at the date of your course booking unless we have agreed another price in writing. We take all reasonable care to ensure that the price advised to you is correct. However please see paragraph 6.2 for what happens if we discover an error in the price of the course you book.
6.2 What happens if we get the price wrong?
It is always possible that, despite our best efforts, some of the courses may be incorrectly priced. We will normally check prices before accepting your course booking so that, where the correct price for the course at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the correct price of the course at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept and process your enrolment. If we accept and process your enrolment where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as an error, we may end the contract and refund you any sums you have paid.
6.3 When you must pay and how you must pay
We prefer payment by bank transfer. However, on request, we can accept payment by all major credit and debit cards. Unless you agree a payment plan with us, you must pay for the course at the point of booking.
6.4 What to do if you think your course fees are wrong
If you think your course fees are wrong, please contact us promptly on info@hypnotc.com to let us know.
7.1 Making changes
If you wish to make a change to the course you have booked, please contact us by email. We will let you know whether the change is possible. If the change is possible, we will let you know about any changes to the price of the course, the timing of delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. For further details on making a change to the course you have booked, please see our Refund Policy.
8.1 We may change a course:
9.1 Course dates
The course will begin on the date specified in your booking confirmation. We will inform you of the date on which the course will be completed.
The course will run until either the course is completed or you end the contract as described in paragraph 10 or we end the contract by written notice to you as described in paragraph 11.
9.2 Course delays
We are not responsible for delays outside our control. If a course is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay or cancellation you may contact us to move you to a later course.
9.3 What will happen if you do not give us required information?
We may need certain information from you so that we can enrol you on a course, for example, your name, address, age, employment status, previous education and/ or qualifications, any learning disabilities, health conditions, suitability declarations as part of your application.
It is your responsibility to inform us of anything that may impact on your ability to participate in the course, including attendance, study, and completion of homework.
The course information is stated in the description of the course on our website.
If you do not give us necessary information on your application form, or if we write to you, or if you give us incomplete or incorrect information, we may either end the contract (in which case condition 11 shall apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.
We will not be responsible for not enrolling you on a course if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
9.4 We may suspend your enrolment on a course if you do not pay
If you do not pay us for the course when you are supposed to (see paragraph 6.3) and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend your enrolment on a course until you have paid us the outstanding amounts. This means that you will not be able to attend class.
We will contact you in writing via text, email or letter to tell you we are suspending your enrolment on a course. If you miss a teaching day or weekend whilst suspended, you will still need to pay for a catch up session to make up missed classroom time.
You may contact us to cancel or change your course in accordance with our Refund Policy.
11.1 We may end the contract at any time by writing to you if:
11.2 We may also end the contract:
11.3 You must compensate us if you break the contract
If we end the contract in one of the situations set out in paragraph 11.1 we expect you to complete your course payment in full. If you are paying by instalments, you may continue to do so.
If you have any questions or complaints about a course, please contact us. You can telephone us at 020 3488 4223 or write to us at info@hypnotc.com.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
14.1 How we will use your personal information
We will use the personal information you provide to us:
14.2 Third parties
We will only give your personal information to other third parties where the law either requires or allows us to do so.
14.3 Privacy Policy
Please also see our Privacy Policy for full details on how we will use your personal information.
15.1 We may transfer this contract to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 Transfer of rights
You cannot transfer your rights or your obligations under these terms to another person.
15.3 Nobody else has any rights under this contract
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to end the contract or to make any changes to these terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
For example, if you miss a payment and we do not chase you but we continue to provide the course, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings?
These terms are governed by English law and you can bring legal proceedings in respect of the contract in the English courts. If you live in Scotland you can bring legal proceedings in respect of the contract in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the contract in either the Northern Irish or the English courts.